FAQ

We are based in West Pennant Hills, Sydney NSW Australia. We are an online store only.

There are no specific candle-making regulations in Australia. However, please note that regulations and guidelines can change over time, and it is always advisable to consult the relevant authorities for the most up-to-date information. That being said, certain general regulations may apply to candle making in Australia, particularly those related to product safety, labeling, and chemical usage. Here are some key points to consider: Product Safety: Candles should be manufactured and labeled in a manner that ensures their safe use. It is important to use materials and ingredients that do not pose health risks or safety hazards to consumers. Candles with wicks that contain more than 0.06 per cent of lead and candle wicks that contain more than 0.06 per cent of lead are prohibited from supply in Australia. Labeling: Proper labeling is essential for consumer awareness and safety. The labels on candles should include relevant information such as ingredients used, warnings, and any safety precautions. Chemical Usage: Some chemicals commonly used in candle making, such as fragrances and dyes, may be subject to regulations. Ensure that any substances you use comply with applicable regulations, including restrictions on certain chemicals or their concentrations. Australian Competition and Consumer Commission (ACCC): The ACCC oversees product safety regulations in Australia. While there are no specific regulations for candle making, the ACCC can provide guidance on general product safety requirements and standards.

Each candle should be equipped with a cautionary label or tag that clearly states the three essential rules for ensuring candle fire safety. Additionally, these cautionary labels typically provide manufacturer instructions for the proper burning of the candle.

Wash with hot water and dishwashing liquid after every use. Do not use abrasive brushes or sponges, as it may scratch and permanently damage the mould. If white residue remains on the interior of your mould, fill it with water and freeze it. Once frozen, the residue should adhere to the ice. Carefully unmould the ice and dispose.

There is no specific license required to sell candles in Australia. However, it is important to comply with relevant regulations and standards to ensure the safety and quality of your products. While there is no specific may need to consider the following: Business Registration: If you plan to sell candles as a business, you will need to register your business with the Australian Securities and Investments Commission (ASIC) and obtain an Australian Business Number (ABN).

Once you “Place Order” & make payment you will receive a confirmation email to the email address you supplied with your order (please also check your spam/junk folder). If you do not receive a confirmation email within 2 hours of placing your order, please contact: contact@candlewax.com.au

Yes we currently offer Afterpay & Klarna. Look for it above the “add to cart” button on product listing pages.

Candlewax accepts Visa, Mastercard and Paypal. We also offer payment via Afterpay.

Our fragrance oils are crafted with a blend of natural and synthetic raw materials, ensuring they are phthalate-free, paraben-free, and vegan-friendly. Australian made and manufactured.

If in the unfortunate event your item arrives damaged, faulty, or incorrectly shipped, please contact us via email contact@candlewax.com.au within thirty (30) days of receipt of goods. Should your item be deemed faulty, damaged, or incorrectly shipped, CandleWax will provide a gift card, exchange, store credit or refund. Refunds will be processed according to your original method of payment. If you believe your item is faulty after the 30-day time criteria, CandleWax may require you to send the item back at your expense for assessment. This cost will be refunded to you if the item is deemed faulty.