Refund and Returns Policy

Overview

For change of mind returns, we kindly request your understanding that certain products cannot be accepted due to quality control and hygienic reasons. The following items are not eligible for returns: fragrances, essential oils, diffuser bases, perfume bases, glassware, equipment, wicks, wax, liquid soap & cream, and hand sanitiser.

Our refund and returns policy is valid for a period of 14 days from the date of your purchase. After this 14-day window, we regret that we are unable to provide a full refund or exchange for your purchase.

For a return to be eligible, the item must be unused and in its original condition, just as you received it. Additionally, it should be in the original packaging.

To process your return, we kindly ask for a receipt or proof of purchase to be provided.

Please note that discontinued products are strictly non-returnable or exchangeable.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us here.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email here.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us here for questions related to refunds and returns.